Shipping policy
YOURHAIR WIGS Shipping Policy
Thank you for shopping with YOURHAIR WIGS. All orders are carefully inspected and shipped directly from our warehouse in Guangzhou, China.
Order Processing
Orders are typically processed within 2–4 business days, excluding weekends and public holidays.
Processing time is separate from shipping time. During major sales, holidays or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping to the United States
Standard Shipping
• Orders of $99 USD or more: Free
• Orders below $99 USD: $9.99 USD
• Estimated delivery after dispatch: 7–12 business days
Express Shipping
• Flat shipping rate: $25 USD
• Estimated delivery after dispatch: 5–8 business days
The free-shipping threshold is based on the merchandise subtotal after discounts and before shipping fees, taxes and duties.
International Shipping
We ship to eligible international destinations displayed at checkout.
Standard International Shipping
• Orders of $99 USD or more: Free
• Orders below $99 USD: $9.99 USD
• Estimated delivery after dispatch: 10–20 business days
Available shipping services, final shipping charges and estimated delivery times are displayed at checkout based on the destination and order details.
Delivery Estimates
Delivery times are estimates and begin after the order has been processed and dispatched.
Delivery may be affected by customs inspections, carrier delays, severe weather, incorrect delivery information, public holidays, peak shopping seasons or other circumstances outside our reasonable control.
A delay does not automatically mean that a parcel has been lost. We appreciate your patience while the carrier completes delivery.
Order and Address Changes
Please review your shipping address carefully before completing checkout.
If you need to cancel an order or request an address change, contact us within 24 hours after placing your order at support@yourhairwigs.com.
We cannot guarantee that an order can be canceled or changed after processing has begun. Once an order has shipped, the delivery address normally cannot be changed.
Customers are responsible for additional shipping expenses caused by an incomplete or incorrect address entered during checkout.
Tracking Information
Tracking information will be emailed to you after your order has shipped.
Please allow several business days for the carrier’s tracking system to display its first update. Some international parcels might not receive frequent tracking updates while moving between countries.
You can contact us at support@yourhairwigs.com if your tracking information has not updated for an extended period.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country or region.
Unless these charges are specifically collected during checkout, they are not included in the product price or shipping charge and are the customer’s responsibility.
Customs charges are determined by local authorities and may vary according to the destination, product value and applicable regulations. YOURHAIR WIGS cannot control or predict these charges.
Refusing to pay customs charges may result in the parcel being delayed, returned or abandoned. Any eligible refund may be reduced by the original shipping cost, return shipping cost, customs charges or carrier fees incurred, where permitted by law.
Delivered but Not Received
If the carrier marks your parcel as delivered but you cannot locate it, please:
• Confirm the shipping address on your order
• Check with household members, neighbors or building management
• Look around the delivery location
• Contact the local carrier or delivery office
If the parcel still cannot be located, contact us promptly at support@yourhairwigs.com with your order number and tracking number. We will assist you with the carrier investigation where possible.
Lost or Damaged Parcels
If your parcel arrives visibly damaged, keep all packaging and take clear photos or videos before opening or discarding anything.
Contact us as soon as possible at support@yourhairwigs.com and include your order number, tracking number and evidence of the damage.
If a shipment is confirmed lost or damaged by the carrier, we will review the case and provide an appropriate solution.
Returned-to-Sender Parcels
Parcels may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid customs charges or failure to collect the parcel.
If a parcel is returned to us, please contact our support team. Additional shipping charges may apply if you request reshipment.
If a refund is approved instead, the original shipping charge, return shipping charge and other carrier or customs fees may be deducted from the refund where permitted by law.
Separate Shipments
Some orders may be shipped in more than one parcel. If this happens, each parcel may have a separate tracking number and may arrive on a different day. You will not be charged additional shipping fees because we split an order into multiple parcels.
Contact Us
If you have questions about shipping, tracking or delivery, please contact:
YOURHAIR WIGS
Email: support@yourhairwigs.com