退款政策
Return & Refund Policy
Effective Date: August 11, 2026
Thank you for shopping with Your Hair Wigs.
At Your Hair Wigs, we are committed to providing high-quality human hair wigs and beauty products with exceptional customer service.
Because our products are personal beauty items that come into contact with the body, we have specific requirements to protect product quality, hygiene, and customer safety.
Return Eligibility
We accept eligible return requests within 14 days after delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The lace must not be cut.
- The hair must not be washed, colored, dyed, curled, straightened, or chemically treated.
- The product must include original packaging and all accessories.
Items that show signs of wear, alteration, or damage cannot be accepted for return.
Non-Returnable Items
The following items are not eligible for return:
- Customized wigs
- Lace that has been cut
- Wigs that have been installed, styled, washed, or altered
- Clearance or final sale items
- Hair accessories and hygiene-related products
Return Process
To request a return, please contact our customer support team:
Email:
support@yourhairwigs.com
Please include:
- Order number
- Reason for return
- Photos or videos showing the condition of the product
Our team will review your request within 2 business days.
Do not send items back without receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong item was shipped
- The product has a verified quality issue
We recommend using a trackable shipping service for all returns.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within:
5-10 business days
depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within:
48 hours after delivery
with photos or videos of the issue.
We will work quickly to provide a replacement or suitable solution.
Contact Us
Your Hair Wigs
Email: support@yourhairwigs.com