Refund policy
YOURHAIR WIGS Return & Refund Policy
We want you to feel confident when shopping with YOURHAIR WIGS. Please review the following policy before placing your order.
30-Day Return Window
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn, unwashed, uncut, uncolored, unstyled and free from odors, makeup, hair products or other signs of use.
The lace must remain uncut and unaltered. All original tags, accessories, gifts and packaging must also be included.
You may carefully inspect the product as you would in a retail store, but products that have been worn for extended use, installed or altered cannot be returned.
How to Request a Return
Before sending anything back, please contact us at:
Include the following information:
• Your full name
• Order number
• Reason for the return
• Clear photos or videos showing the condition of the product
If your return is accepted, we will provide the return instructions and return address. Please do not send a product back without authorization. Unauthorized returns or products sent to the address shown on the original parcel may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the product received is defective, damaged or different from what was ordered.
We strongly recommend using a trackable shipping service and keeping your shipping receipt. YOURHAIR WIGS is not responsible for return parcels that are lost, delayed or damaged in transit.
Original shipping charges, express shipping fees, customs duties, import taxes and other delivery-related charges are non-refundable, except where otherwise required by applicable law or when the return results from our error.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective or incorrect product, contact us as soon as possible at support@yourhairwigs.com and include clear photos or videos.
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, partial refund or full refund. When the problem is confirmed to be our responsibility, we will cover the reasonable return shipping cost where a return is required.
Non-Returnable Items
Returns cannot be accepted for:
• Wigs with cut or altered lace
• Products that have been worn, installed, washed or styled
• Products that have been cut, colored, bleached, permed or chemically treated
• Products with odors, makeup, glue, adhesive, hair products or other signs of use
• Custom-made, personalized or specially altered products
• Items missing their original tags, accessories, gifts or packaging
• Gift cards
Please contact us before ordering if you have questions about whether a product can be returned.
Exchanges
We do not process direct exchanges. The fastest way to receive a different product or length is to request a return for the original item and place a new order after the return has been approved.
Refunds
Returned products will be inspected after they arrive at our designated return location.
If the return is approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@yourhairwigs.com.
We reserve the right to reduce or refuse a refund if the returned product does not meet the conditions stated in this policy, subject to applicable consumer law.
Order Cancellations
Orders may be canceled within 12 hours after they are placed, provided that the order has not already been fulfilled or shipped.
After the cancellation window has expired, we cannot guarantee that an order can be canceled or changed. Once an order has shipped, it must follow the return process described above.
To request a cancellation, sign in to your customer account or contact us immediately at support@yourhairwigs.com with your order number.
European Union and United Kingdom Customers
If your order is delivered to the European Union or the United Kingdom, you may also have a statutory right to withdraw from an eligible online purchase within 14 days after delivery without providing a reason.
This policy does not limit any mandatory consumer rights available under the laws of your country or region. Customized products and certain sealed products that are unsuitable for return after being opened for health or hygiene reasons may be excluded where permitted by law.
Contact Us
For questions about returns, cancellations or refunds, contact:
YOURHAIR WIGS
Email: support@yourhairwigs.com